Shipping policy
At NICHELLA, we are committed to delivering your fashion pieces safely and efficiently. Please review the information below before placing your order.
1. ORDER PROCESSING
Orders are typically processed within 2–5 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will do our best to keep you informed.
2. SHIPPING & DELIVERY
Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping method available at checkout.
Estimated delivery time: 7–15 business days.
Please note that delivery estimates are approximate and are not guaranteed. Customs clearance, weather conditions, carrier delays, public holidays, and other circumstances outside our control may occasionally affect delivery times.
Your order may arrive in separate packages if your items are fulfilled from different warehouses.
3. SHIPPING COSTS
Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.
From time to time, NICHELLA may offer promotional shipping rates or free shipping on qualifying orders.
4. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation containing your tracking information when available.
Tracking information may take several business days to become active after your order has been shipped.
You can use the tracking information provided to follow your package's progress.
5. CUSTOMS, DUTIES & TAXES
For international orders, your package may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
NICHELLA does not control customs processing times or fees charged by local authorities.
6. INCORRECT SHIPPING INFORMATION
Please make sure your shipping address and contact information are correct before completing your order.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the information before the order is processed.
Once an order has been shipped, we may not be able to change the delivery address.
NICHELLA is not responsible for orders delivered to an incorrect address provided by the customer.
7. LOST, DAMAGED OR DELAYED ORDERS
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and relevant details.
We will work with the appropriate shipping carrier or fulfillment partner to investigate the issue and determine the appropriate resolution.
Please understand that delivery delays can sometimes occur because of circumstances outside NICHELLA's control.
8. DELIVERY ATTEMPTS
Customers are responsible for providing an accurate address and being available to receive their package where required.
If a carrier attempts delivery and the package is returned because it could not be delivered, additional shipping charges may apply to resend the order.
9. CONTACT US
If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.
When contacting us about an order, please include your order number so we can assist you more efficiently.
Thank you for shopping with NICHELLA.
By placing an order with NICHELLA, you acknowledge and agree to the shipping terms outlined in this policy.